1. First monthly subscription
If you are dissatisfied with your first paid monthly subscription, you may request an introductory refund within seven calendar days of the initial charge. This offer applies once per business to its first monthly subscription, not automatically to renewal charges or separately quoted custom implementation work.
Please include your account email, business name, transaction or invoice reference, payment date, and reason for the request. We will verify the purchase and assess the request fairly. This introductory offer does not limit any additional refund right required by law.
2. Renewal charges and cancellation
Cancel before the next renewal date through the billing controls, where available, or by emailing billing@colorideas.com. The time we receive your request is used to determine whether it arrived before renewal. Access normally continues until the end of the paid period.
After the introductory period, used subscription periods and unused portions of a cancelled period are generally not refunded or prorated, unless this policy, your written agreement, or applicable law provides otherwise. A charge processed after a timely cancellation request will be reviewed for correction or refund.
3. Incorrect charges and service problems
Contact us promptly about duplicate, incorrect, or suspected unauthorized charges. We will review the evidence, work with the payment processor where needed, and correct confirmed billing errors. You may also contact your bank or card issuer without waiting for our process.
If a paid service was not supplied as agreed or has a material unresolved problem, we will investigate and offer an appropriate remedy, which may include correction, service credit, or refund as required by the agreement and applicable law. If we permanently discontinue a prepaid service without your breach, the unused prepaid portion will be refunded.
4. Custom work and physical products
Custom implementation, development, consulting, and onboarding work follows the cancellation and refund terms in its separate quote or agreement. Any non-refundable portion must be disclosed before you agree to pay and remains subject to mandatory legal remedies.
This policy concerns COLOR IDEAS software services. Physical goods purchased from a different merchant or through a customer's use of our software follow that merchant's own return policy. We do not charge for simply registering interest in a product in development.
5. How approved refunds are returned
We aim to acknowledge refund requests within two business days and complete our initial review within five business days after receiving the necessary information. More complex payment investigations may take longer, and we will explain any additional steps.
Approved card refunds are sent through the original payment method and processor where supported. Bank and processor posting times vary, often taking five to fifteen business days after processing; this is an estimate, not a guaranteed bank-credit date. We will provide a refund reference when available.
We do not charge a separate fee for reviewing a refund request. An invoice marked open is not proof that money was collected. These policies do not imply PayMongo payments are already enabled.
6. Contact and statutory rights
Request a refund at billing@colorideas.com or call 09190030377. Written requests may be sent to COLOR IDEAS, Chinatown Mall, Gatuslao St., Bacolod City, Negros Occidental, 6100, Philippines. Never send full card numbers, CVV, passwords, or OTP codes.
Nothing in this policy excludes mandatory consumer rights or prevents you from using the Dispute Resolution process or approaching a competent regulator, bank, or court.